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AI-Menu

Food and Beverage (F&B) Business Terms and Conditions

Version 1.7

Service Provider: ArtiVortex Free Zone Establishment (FZE)
Effective Date: Upon acceptance by the subscribing Business

1. Agreement and Acceptance

These Terms and Conditions (“Terms”) govern the registration, subscription, access to, or use of AI-Menu, a software platform owned and operated by ArtiVortex Free Zone Establishment (FZE) (“ArtiVortex”).

The individual registering on behalf of a Food and Beverage (F&B) Business (“Business”) represents and warrants that they are authorized to enter into these Terms and bind the Business.

By accepting these Terms electronically, the registering individual agrees to them on behalf of the Business and acknowledges the separate AI-Menu F&B Business Privacy Policy.

The Business is responsible for providing accurate registration and authorization information. Electronic acceptance may be recorded with the applicable document version, account identity, and timestamp.

2. Platform Services

AI-Menu provides digital menu management, ordering, customer engagement, loyalty management, promotional tools, and other features available under the Business's subscription.

ArtiVortex provides the technology platform and does not operate or manage the Business, its products, employees, customers, transactions, inventory, pricing, promotions, or loyalty programs.

ArtiVortex may maintain, modify, improve, replace, or discontinue platform features, subject to applicable law and contractual rights.

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3. Business Accounts and Responsibilities

The Business is responsible for:

• Providing accurate registration and operational information.
• Managing authorized users, employee permissions, and account security.
• Maintaining accurate menus, prices, inventory information, discounts, and promotions.
• Reviewing orders, transactions, loyalty balances, and operational records.
• Complying with applicable laws governing its business and customer relationships.
• Promptly reporting suspected errors, unauthorized activity, or security concerns.

The Business is responsible for activities performed through its authorized accounts, except to the extent attributable to ArtiVortex's own legally established responsibility.

4. Customer Data and Marketing

The Business is responsible for the lawful collection and use of customer information in connection with its operations, loyalty programs, and promotional activities.

Promotional communications must be sent only where valid consent or another legally permitted basis exists.

The Business must respect customer marketing preferences and withdrawal requests and must not circumvent platform consent controls.

ArtiVortex provides technical data-processing services in accordance with applicable law and the relevant Privacy Policy.

5. Loyalty Programs and Customer Obligations

The Business is responsible for managing and fulfilling its loyalty programs, including points, rewards, redemptions, promotions, and customer disputes.

The Business agrees to adopt and comply with the standardized AI-Menu Customer Terms and Conditions presented through its digital menu.

The Business may modify, suspend, or discontinue its loyalty program, subject to applicable law and existing customer rights. Where a program is discontinued, the Business is responsible for determining and administering appropriate treatment or alternative benefits for eligible outstanding points.

Where an incorrect points balance is identified, the Business may correct the balance using AI-Menu's adjustment functionality, with the adjustment and its reason recorded in the system. The Business is responsible for notifying affected customers of relevant corrections and addressing their inquiries in accordance with applicable law.

The Business must promptly report suspected system defects to ArtiVortex and take reasonable steps to prevent further avoidable losses. ArtiVortex shall be given a reasonable opportunity to investigate and remedy reported defects and shall not be responsible for losses caused or increased by the Business's failure to take reasonable mitigating action, to the extent permitted by law.

ArtiVortex is not responsible for determining or funding customer loyalty rewards or compensation, except to the extent required by its own legally established obligations.

ArtiVortex recommends that the Business establish clear loyalty-point expiry dates and redemption conditions that reflect its operational capacity and ability to fulfill customer rewards. Where the Business intends not to renew its AI-Menu subscription, ArtiVortex encourages the Business to stop issuing new loyalty points sufficiently in advance of subscription expiry and provide customers with a reasonable final redemption period. The Business remains responsible for communicating applicable deadlines and honoring eligible outstanding rewards in accordance with its published loyalty program rules, existing customer rights, and applicable law.

Before expiry or termination of its AI-Menu subscription, the Business is encouraged to review and retain an appropriate record of customers’ eligible outstanding loyalty balances, subject to applicable data-protection requirements. Expiry, cancellation, suspension, or termination of the subscription does not, by itself, extinguish the Business’s existing customer loyalty obligations or transfer responsibility for loyalty rewards to ArtiVortex. The Business remains responsible for addressing eligible outstanding points or providing appropriate alternative benefits in accordance with its program rules and applicable law.

6. Subscriptions and Payments

Subscription fees and periods are determined according to the Business's agreed subscription package and applicable commercial offer.

Payment must be made in advance through a payment method approved by ArtiVortex.

Paid subscriptions are activated following receipt and verification of the applicable subscription payment.

Subscriptions are subject to renewal at the end of the agreed subscription period. ArtiVortex may issue renewal and grace-period notifications. If payment is not received within the applicable grace period, ArtiVortex may suspend access and subsequently terminate the subscription.

Free trials, where offered, may be subject to duration, functionality, and usage restrictions.

7. Cancellation and Refunds

The Business may elect not to renew its subscription upon expiry of the agreed subscription period.

Subscription fees paid in advance are non-refundable if the Business voluntarily cancels its subscription, stops using AI-Menu, or decides to discontinue the service during an active subscription period.

The Business shall not be entitled to a full or partial refund for any unused portion of the subscription period due to a change of mind, business closure, reduced usage, or voluntary discontinuation, subject to applicable law.

Termination resulting from the Business's material breach does not entitle it to a refund of unused prepaid fees, except where required by applicable law.

Verified duplicate payments or incorrect charges will be refunded as appropriate.

Where ArtiVortex permanently discontinues a prepaid service without a breach by the Business, the unused prepaid portion may be refunded, subject to applicable law and the agreed subscription terms.

For a material service defect that cannot reasonably be remedied, an appropriate correction, service credit, or refund may be provided as required by applicable law or the agreement.

Approved refunds will ordinarily be processed by bank transfer to the verified Business account within 14 business days following approval.

8. Service Availability and Technical Limitations

AI-Menu is provided using commercially reasonable technical and operational measures.

The Business acknowledges that software services may experience interruptions, maintenance, technical errors, connectivity issues, or third-party service disruptions.

ArtiVortex does not guarantee uninterrupted, error-free, or permanently available operation.

The Business is responsible for maintaining reasonable operational oversight and promptly reporting material issues so they can be investigated.

ArtiVortex shall not be responsible for delays or failures caused by events beyond its reasonable control, to the extent permitted by applicable law.

Nothing in these Terms excludes responsibilities that cannot legally be excluded.

9. Security and Data Protection

ArtiVortex implements reasonable security measures appropriate to the nature of its services.

The Business is responsible for protecting its credentials, managing employee access, and preventing unauthorized use of its accounts.

Data is processed through authorized technical infrastructure and service providers in accordance with applicable data-protection requirements.

Each party remains responsible for its own obligations under applicable law.

10. Suspension, Termination, and Data Retention

ArtiVortex may suspend or terminate access for nonpayment, misuse, unlawful activity, security risks, material breach of these Terms, materially false or misleading business information, or other legitimate grounds permitted by applicable law.

ArtiVortex may immediately suspend access where reasonably necessary to address serious misconduct, security threats, unlawful activity, or material risks. Where appropriate, other breaches may be subject to notice and an opportunity to remedy before termination.

Following termination, ArtiVortex may retain relevant account data for up to 90 days before deletion, except where a different period is required or permitted by applicable law.

Termination does not create an entitlement to continued platform access, indefinite data storage, or customized data-recovery services, subject to applicable law.

11. Intellectual Property and Confidentiality

AI-Menu, its software, platform design, technology, and associated intellectual property remain the property of ArtiVortex or its licensors.

The Business receives a limited, non-exclusive, non-transferable right to use AI-Menu during its authorized subscription period.

The Business retains ownership of its own lawful business content, branding, and materials.

The Business shall not copy, reproduce, reverse-engineer, disclose, distribute, or provide unauthorized third-party access to AI-Menu's non-public software, administrative interfaces, designs, workflows, documentation, or proprietary operating methods, except as expressly authorized by ArtiVortex or permitted by applicable law.

12. Limitation of Liability

To the maximum extent permitted by applicable law, ArtiVortex's total aggregate liability arising from or relating to AI-Menu shall not exceed the subscription fees actually paid by the Business to ArtiVortex during the three months immediately preceding the event giving rise to the claim.

Where no subscription fees were paid during that period, the calculated contractual liability cap is zero, subject to applicable law.

To the extent permitted by law, ArtiVortex shall not be liable for indirect or consequential losses, loss of profits, loss of business opportunities, or losses resulting from the Business's own operations, decisions, configurations, or misuse of the platform.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

13. Indemnification

To the extent permitted by applicable law, the Business shall indemnify ArtiVortex against third-party claims, losses, and reasonable expenses arising from the Business's unlawful activities, unauthorized marketing, misuse of customer information, infringing content, or material breach of these Terms.

This obligation does not apply to the extent the relevant claim arises from ArtiVortex's own legally established responsibility.

14. Changes to Terms

ArtiVortex may update these Terms to reflect changes in its services, business operations, or applicable legal requirements.

Material changes will be communicated where required by law, and renewed acceptance will be obtained where legally necessary.

15. Governing Law and Jurisdiction

These Terms are governed by the applicable laws of the United Arab Emirates.

Any dispute arising from or relating to these Terms shall be subject to the jurisdiction of the competent courts of the United Arab Emirates, subject to applicable mandatory legal requirements.

16. Contact Information

ArtiVortex Free Zone Establishment (FZE)

Business Center, Publishing City, Sheikh Mohammed Bin Zayed Road, Muwaileh Commercial, Al Zahia, Sharjah, United Arab Emirates

Telephone: +971 58 523 3022
Website: www.artivortex.com

End of Document — Version 1.7

AI-Menu

Food and Beverage (F&B) Business Privacy Policy

Version 2.9

Issued by: ArtiVortex Free Zone Establishment (FZE)

Effective Date: Upon publication and application to the relevant Business account, subject to applicable law

1. Introduction

ArtiVortex Free Zone Establishment (FZE) (“ArtiVortex”) operates AI-Menu. This Privacy Policy explains how personal information relating to subscribing food and beverage businesses (“Businesses”), their representatives, and authorized users is collected, used, shared, stored, and protected.

This Policy concerns Business accounts and associated platform administration. Personal information relating to restaurant customers is also addressed through the separate AI-Menu Customer Privacy Policy and, where applicable, the relevant Business’s privacy information.

This Policy should be read alongside the AI-Menu F&B Business Terms and Conditions.

2. Information We Process

Depending on registration and use of AI-Menu, information may include:

• Business identity and contact information, branch details, registration information, subscription package, and account identifiers.

• Names, business roles, contact details, account credentials or authentication records, and access permissions of registering representatives and authorized employees.

• Records of electronic acceptance of applicable Terms and policies, including the accepted version, account identity, and date and time of acceptance.

• Business-provided menu content, branding, uploaded media, settings, and operational information required for enabled features.

• Ordering, loyalty, and related customer records processed through the platform on behalf of the Business, where the relevant features are used.

• Technical information such as device and browser information, access logs, diagnostic information, and security events.

• Subscription billing records, payment confirmation details, support correspondence, and service communications, where applicable.

Payment methods and supporting records depend on the arrangements used; this Policy does not imply that AI-Menu itself collects or stores complete payment-card details.

3. Purposes and Legal Basis of Processing

ArtiVortex processes relevant information to register and verify Business accounts, administer subscriptions and authorized users, provide and support AI-Menu services, maintain security, investigate reported issues, manage service communications, document electronic acceptance, resolve disputes, and comply with legal obligations.

Personal information is processed on an applicable legal basis, which may include contractual necessity, legal obligations, legitimate interests where permitted, consent where required, or another lawful basis under applicable data-protection law.

ArtiVortex does not treat acceptance of the Business Terms as blanket consent for unrelated promotional marketing. Where ArtiVortex sends optional marketing to individual contacts, it will comply with applicable consent, preference, and opt-out requirements.

4. Roles and Responsibilities

The Business generally determines the purposes of its customer-facing activities, including customer registration, orders, loyalty administration, rewards, and promotional marketing. It is responsible for providing required customer notices, establishing a lawful basis for those activities, respecting marketing preferences, and handling customer requests and disputes.

ArtiVortex provides the supporting technical platform and generally processes Business-controlled customer information on the Business’s behalf, subject to applicable law and relevant contractual arrangements.

ArtiVortex separately determines the purposes and means of processing necessary for its own Business account administration, subscription billing, security, legal compliance, and service operations. Specific responsibilities may be supplemented by a data-processing agreement where appropriate.

5. Administrative Access and Loyalty Records

AI-Menu assigns Business operational access according to authorized user roles and permissions. The Business manages its employee access and is responsible for monitoring its orders, loyalty program, points adjustments, and related customer communications.

ArtiVortex does not routinely manage restaurant transactions, employee operations, or customer loyalty balances on behalf of the Business. Platform-level media moderation may involve reviewing submitted media. Restricted technical or security access may occur where necessary and lawfully justified, with appropriate safeguards.

Where the Business adjusts a loyalty balance using available platform functionality, the adjustment and its recorded reason may be processed as part of the relevant operational records. The Business remains responsible for notifying affected customers where required.

6. Data Sharing and Service Providers

Information may be disclosed to authorized hosting, infrastructure, security, communications, support, and other technical service providers where reasonably necessary to operate AI-Menu, subject to applicable contractual and legal safeguards.

Information may also be disclosed where required by law, a lawful authority, or to establish, exercise, or defend legal rights. ArtiVortex does not sell Business-controlled customer information to advertisers.

Access to information is limited as appropriate to the service and the roles of authorized personnel and providers.

7. Security

ArtiVortex applies reasonable technical and organizational measures appropriate to the nature and risks of the processing. No internet-based service can guarantee absolute security.

The Business is responsible for protecting account credentials, assigning and reviewing employee privileges, securing its own devices, and promptly reporting suspected unauthorized access or incidents. Each party remains responsible for its own obligations under applicable law.

8. Data Retention and Deletion

Information is retained for as long as reasonably necessary to operate the service, manage subscriptions, maintain security, resolve disputes, and meet applicable legal obligations.

Following termination of a Business account, relevant account data may be retained for up to 90 days before deletion, except where a different period is required or permitted by applicable law. Certain records, including billing, legal, security, or dispute-related records, may need to be retained for longer where lawful.

The 90-day period is not a guarantee of continued account access, restoration, or customized data recovery. Deletion from backup systems may follow their applicable technical retention cycles, subject to legal requirements.

9. International Processing

AI-Menu uses third-party technical infrastructure and service providers, and information may be stored or processed outside the United Arab Emirates, including in other jurisdictions where authorized infrastructure or support services operate.

Where cross-border processing or transfers occur, ArtiVortex will apply the notices, legal conditions, and safeguards required by applicable data-protection law. The precise locations and arrangements may change as service infrastructure evolves.

10. Privacy Rights and Requests

Subject to applicable law, individuals may have rights to request access to, correction or deletion of, or restrictions on the processing of their personal information, and may have other rights depending on the relevant jurisdiction.

Requests concerning personal information controlled by a Business, including restaurant customer loyalty or ordering records, should generally be directed to that Business. ArtiVortex will provide appropriate assistance where required by law or the applicable contractual arrangements.

Requests relating to ArtiVortex’s own Business account administration may be directed to ArtiVortex using the contact details below. Requests may require reasonable identity verification.

11. Security Incidents

ArtiVortex maintains reasonable procedures to assess and respond to suspected personal-data security incidents. Where required by applicable law, ArtiVortex will coordinate with the relevant Business and competent authorities regarding legally required notifications and remedial measures.

The Business must promptly notify ArtiVortex of suspected incidents involving its accounts or authorized users.

12. Policy Updates and Contact

ArtiVortex may update this Policy to reflect changes in AI-Menu, its processing activities, or applicable law. Material updates will be communicated where required by law.

ArtiVortex Free Zone Establishment (FZE)

Business Center, Publishing City, Sheikh Mohammed Bin Zayed Road, Muwaileh Commercial, Al Zahia, Sharjah, United Arab Emirates

Telephone: +971 58 523 3022

Website: www.artivortex.com

Privacy inquiries: Through the contact channels published on www.artivortex.com.

End of Document — Version 2.9